Conditions of Booking:
Payment is required in full, on booking any course with us. This is via our online payment system. In very exceptional cases, we may be able to work round this to arrange issue of advance invoice. We appreciate this may be necessary with some public sector organisations.
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation (either due to your availability or lack of courses), the following charges will apply:
More than four weeks prior to the course start date – no charge
One to four weeks prior to the course – 50% of the course fee
Less than one weeks prior to the course – full fee.
NB Cancellation must be made in writing in advance of the course.
If you are able to, or if we have a course available for you to transfer to (this is not always so due to our other consultancy commitments), the following terms and conditions apply:
First transfer, made more than four weeks prior to the course start date – no charge
One to four weeks notice given – 25% of the course fee
One week to 48 hours notice given – 50% of the course fee.
48 hours or less – no refund unless by special agreement.
NB Cancellation must be made in writing in advance of the course, and any transfer agreed.
If you do not attend a course, and no notice has been given (according to schedule above), the full fee is still applicable.
If for any reason, an unforeseen circumstance arises that requires cancellation of our course, we will ensure that a) you are given as much notice as is possible and b) you are given a full refund or the option to transfer to another course date if available.
Download terms and conditions here: Terms and Conditions of Booking Cumbrian Training